There’s a new customer satisfaction champion in town. Jersey Mike’s debuted at No. 1 in the American Customer Satisfaction Index 2026 rankings with a score of 84 out of 100, nudging out Chick-fil-A’s 83 by a single point. For 11 straight years, Chick-fil-A held the top spot. Then a sandwich shop from the Jersey Shore walked in and took the crown.
Customers gave Jersey Mike’s high marks for freshness, variety and value, while adding 238 locations last year and racking up $4.2 billion in sales.
The win comes at a big moment for the brand. Jersey Mike’s was sold to Blackstone for around $8 billion in 2024 and has since filed to go public, chasing a valuation north of $12 billion. CEO Charlie Morrison said he thinks the chain could eventually double its 3,200 US locations. Not bad for a company built on hand-sliced subs and a topping order called “Mike’s Way.”
There’s a new customer satisfaction champion in town. Jersey Mike’s debuted at No. 1 in the American Customer Satisfaction Index 2026 rankings with a score of 84 out of 100, nudging out Chick-fil-A’s 83 by a single point. For 11 straight years, Chick-fil-A held the top spot. Then a sandwich shop from the Jersey Shore walked in and took the crown.
Customers gave Jersey Mike’s high marks for freshness, variety and value, while adding 238 locations last year and racking up $4.2 billion in sales.
The win comes at a big moment for the brand. Jersey Mike’s was sold to Blackstone for around $8 billion in 2024 and has since filed to go public, chasing a valuation north of $12 billion. CEO Charlie Morrison said he thinks the chain could eventually double its 3,200 US locations. Not bad for a company built on hand-sliced subs and a topping order called “Mike’s Way.”
